Your quick contact
Phone: France +33
(0)4 50 42 29 75
You are looking for a tool and do not know where it is
Faq
The general conditions of sale ( GTC ) will provide you with many answers to your questions ...
The Frequently Asked Questions ( FAQ ) are less "regulatory" but will often provide you with examples of problem solving.
Also see our data privacy policy.
01
How to order and how is it delivered?
In addition to this, you need to know more about it.
The best is to do it through the website.
Shipment will normally take place no later than two working days after placing your order.
Transport is provided by colissimo post which also lasts 2 days (in mainland France).
So an order placed on a Monday should arrive before the end of the week.
If a problem occurs and we cannot ship the package to you within 48 hours, we will notify you by email.
02
Where do you deliver and price?
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We deliver in (see Postal rate )
- France + Andorra + Monaco:
- DOM and TOM
- The main countries of Europe.
03
Are the payments secure?
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Payments can be made in several ways:
- Bank card with "STRIPE" which uses the SSL protocol.
- Paypal (you must have an account) so you know the company well.
- By check or bank transfer
04
05
If the item ordered does not meet my expectations.
If you made a mistake in the delivery.
Can I have an exchange or get a refund?
In addition to this, you need to know more about it.
Several scenarios can arise.
- We made a shipping error, ( Please notify us within 1 working day after receipt of the package).
We send you a return slip by email to stick on the package and drop off at your post office. After the parcel is returned to us ... We will send you the correct article.
- The items ordered correspond to the order: but you do not want them.
You have 14 calendar days to notify us and return the item.
¤ You return part of the order at your expense ==> we will reimburse you for these items.
¤ You return the entire order at your expense ==> We will refund your entire order with shipping costs
- You wish to exchange one item for another.
You have 14 calendar days to notify us and return the item.
¤ You return the article at your expense ==> we will refund you and place a new order.
The refund is made in the way you paid less than 7 days after returning the goods.
In addition to this, you need to know more about it.
Problem of breakage or damaged object during transport.
Please send us an Email with an explanation of the problem and photos of the item concerned .
06
Discover our services.
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- Our prices are undoubtedly the most attractive of the French offer with items in stock.
- If the items are not in stock we can stock up in less than 2 weeks.
- Pleasant: Our shipping service is very fast. Sometimes the day of the order.
- Easy ordering on the secure website https://www.estwing-france.com
- Fast and secure payment: by credit card or paypal.
- User-friendly If you cannot pay by one of the previous methods, we accept checks and transfers.
- Comfortable:: You receive an order confirmation email as soon as it is accepted.
On the day of dispatch, you will receive another Email indicating the parcel number.
A partner you can count on:
Ricestone-France 343 rue du Mont Blanc; 01630 St Genis Pouilly, France. Phone 04 50 42 29 75
In addition to this, you need to know more about it.