ESTWING-FRANCE

Definition of the website and the company Estwing-France

The Estwing-France website has no relationship with ESTWING - USA,
Estwing-France is the site selling Estwing equipment for the company Ricestone-France.

The RICESTONE-FRANCE company is registered in the Bourg en Bresse trade register under number RCS 481 560 472 00021, Intra-community VAT number: FR944 815 60 472 Code APE 511T

Its postal address is 343 rue du Mont Blanc 01630 ST Genis Pouilly, France.
His email address is Ricestone.france@yahoo.fr
His phone: +33 (0) 4 50 42 29 75

An order on the site implies consultation and prior acceptance of these general conditions of sale.
The click to validate the order implies full acceptance of these. This click has the value of "digital signature"

Payment : Several payment systems exist.

- Credit card through the secure "STRIPE" system (see the website https://stripe.com/fr/customers ) which uses the SSL protocol.
SSL = "secure Socket layer": the information transmitted is encrypted by software and no third party can read it during transport on the network.

- Paypal account which is also a secure account: ricestone.france@yahoo.fr
(see info page https://www.paypal.com/fr/webapps/mpp/paypal-popup)

- Check payable to Ricestone-France.

- Bank account : Rhône Alpes Lyon savings bank. Bank address: Savings bank 5 rue de Genève 01630 ST GENIS POUILLY - France.
facility: 13825; Counter 00200; Account 08771374237; heart 68
IBAN code: FR76 1382 5002 0008 7713 7423 768 BIC code: CEPAFRPP382

Information on secure accounts: In the address bar of a secure site there is a padlock and the internet address begins with https: instead of http: for an ordinary site.
For info: the estwing-france site is fully secure https: //www.estwing-france.com/

Price indicated on the site:

The prices indicated are exclusive of VAT and the invoice during the validation click includes VAT (20%) for all orders in France and for people from the European community without an intra-community VAT number.
For export the prices are exclusive of tax.

In addition to this, you need to know more about it.

Object

The purpose of these general conditions is to define the rights and obligations of the parties within the framework of the online sale of goods offered by Ricestone-France to the consumer.

Order confirmation

The contractual information will be confirmed by e-mail to the address indicated by the consumer in the order form.

Proof of the transaction

The computerized registers, kept in the computer systems of the company Ricestone-France under reasonable security conditions are considered as proof of communications, orders and payments between the parties.

The archiving of purchase orders and invoices is carried out on a reliable and durable medium which can be produced as proof.

Product information

Every effort has been made to ensure the accuracy of the information presented on www.estwing-france.com . Ricestone-France or its suppliers are not however responsible for the consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted even if Ricestone-France is aware of the possibility of such damages. The names and brands of products and manufacturers are used for identification purposes only. The photos, descriptions and prices of the products are not contractual.

Period of validity of the offer and the price thereof

Our prices are valid for the day.
All orders will be paid for at the displayed price and will not be subject to any price variation.

Method of delivery

The products are delivered to the address indicated by the consumer on the order form and only to the geographical areas that we serve.

After your order, the goods are dispatched within 2 working days. If for some reason the merchandise cannot be sent to you within this period an Email will be sent to you.
When your order is dispatched, a link is sent to you so that you can track the package.

All products leave our premises in perfect condition. The customer must notify the carrier (or the postman) of the slightest trace of shock (holes, traces of crushing, etc.) on the package, and if necessary to refuse the package. A new identical product will then be returned to you free of charge.

The exchange of any product declared, a posteriori, damaged during transport, without any reservation having been made upon receipt of the package, cannot be taken care of.

As in any expedition, it is possible to suffer a delay or that the product gets lost. In such a case, we contract the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If applicable, the merchant will be reimbursed by the carrier and will deliver a new identical package afterwards at his expense.

We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products, bad weather or strike.

Delivery problem due to the carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of a `` handwritten reserve '', accompanied by the signature of the customer.

The consumer must at the same time confirm this anomaly by sending the carrier within (2) two working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints.

The consumer must send a copy of this letter to the address of Ricestone-france (ricestone.france@yahoo.fr). Without this fact, we do not proceed to any trade.

Delivery errors

The consumer must formulate with Ricestone-France, on the same day of delivery or at the latest on the first working day following delivery, any claim of error of delivery and / or non-conformity of products in kind or in quality by report to the information on the order form.

Beyond this period, any complaint will be rejected. The formulation of this complaint with the SELLER may be made to the SELLER'S ADDRESS.

Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release THE SELLER from any responsibility towards the consumer.

In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to the SELLER as a whole and in its original packaging in impeccable condition to the SELLER'S ADDRESS.

To be accepted, any return must be reported and have the prior agreement of the SELLER, who in case of agreement will reship the package to the correct address.

The shipping costs are the responsibility of the SELLER, except in the case where it turns out that the product does not correspond to the original declaration made by the consumer in the right direction of return.
(For more information see FAQ ).

Product warranty

The provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of latent defects of the thing sold.

The consumer is expressly informed that the SELLER is not the manufacturer of the products presented on the SELLER SITE and that the SELLER disclaims all liability for defective products.

Consequently, in the event of damage caused to a person or to a good by default of the product, only the responsibility of the manufacturer of this one can be sought by the consumer, on the basis of the information appearing on the packaging of the said product.

The warranty period is one year (1 year). All products modified or repaired by the customer or by any entity other than the service providers chosen by the SELLER are excluded from this warranty. (For more information see FAQ ).

The warranty can be extended according to the terms provided in the store and on the site in the workshop section.

Right to retract

The right of withdrawal only applies to natural persons.

In accordance with Articles L. 120-20, the consumer has a period of fourteen (14) calendar days to return, at his expense, the products that do not suit him. This period runs from the day of receipt of the consumer's order. Any return may be reported in advance to the SELLER's customer service. The product must be returned to the SELLER'S ADDRESS.

Sensitive products (such DVD, CD, Software) must not have been unsealed, so that the consumer can benefit from the right of withdrawal.

Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, returned or exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the consumer.
In the event of exercise of the right of withdrawal, the SELLER will make every effort to reimburse the consumer within fourteen (14) days.
(For more information see FAQ ).

In addition to this, you need to know more about it.

Data privacy policy.
We do not sell, trade, or transfer your personally identifiable information to third parties.
(For more information see the full chapter on Data Privacy Policy .)